Customer Support Specialist

Job Title: Customer Support Specialist
Location: Denizli
Company: Patak Textile 

About Us:
We are a dynamic and rapidly growing company in the textile committed to providing exceptional products and services to our clients worldwide. To support our expanding operations, we are looking for a motivated and detail-oriented Customer Support Specialist who is fluent in English.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
  
  
• Resolve product or service issues by clarifying the customer's complaint and determining the cause of the problem
  
  
• Provide accurate, valid, and complete information using the right methods/tools
  
  
• Maintain records of customer interactions, process customer accounts, and file documents
  
  
• Collaborate with internal departments to ensure customer satisfaction
  
  
• Follow communication procedures, guidelines, and policies
  
  

Requirements:

• Fluent in English (both written and spoken)
  
  
• Previous experience in a customer service or support role is a plus
  
  
• Excellent communication and problem-solving skills
  
  
• Ability to multitask, prioritize, and manage time effectively
  
  
• Proficiency in Microsoft Office and customer support platforms (such as Workspace, Zendesk, HubSpot, etc.) is an advantage
  
  

What We Offer:

• A collaborative and supportive work environment
  
  
• Opportunities for professional growth and development
  
  
• Competitive salary
  
  

How to Apply:
Please send your CV and a brief cover letter to [denizlidigital@globaltexusa.com] with the subject line: “Customer Support Application